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PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Imaginativeminiatures.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

We do not store credit card details nor do we share customer details with any 3rd parties!

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information (via Paypal), arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Paypal for our online payments to power our online store--you can read more about how Paypal uses your Personal Information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
We do not use your Personal Information to provide you with targeted advertisements or marketing communications. 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Orders placed through the site will be automacially "backedup" during our site maintenance. A physical copy of your orderform will be stored on site for bookkeeping purposes.  

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail using the details provided below:

Imaginative Miniatures
Marterweide 14, 5467LL Veghel, The Netherlands

QUESTION AND SUGGESTIONS

If you have any questions or suggestions for us please send them to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Back Orders
The online store has a stock counter and goods should not be allowed to be sold if they are out of stock. In the event this does happen we will contact you at the e-mail address provided at the checkout. If the estimated time to get the goods back in stock doesn’t correspond with your wishes we will refund you the amount paid.

Imaginative Miniatures
All our own miniatures are supplied unpainted and unassembled if applicable. Although seen by some as toys we recommend not letting children under the age of 12 play with our miniatures by themselves. 

Third party products are described and accounted for on their respective sites.

Tax Charges
All prices displayed on the website are either in Euro, GBP or USD, depending on your preference. Prices shown include VAT. Orders within the European Union are subject to 21% VAT. All orders outside the European Union will not be charged for VAT. VAT will be deducted at checkout for orders outside of the European Union. Imaginative Miniatures is not accountable for any Customs charges on orders.

Payment
All online payments will go via Paypal. If you prefer a bank transfer please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Shipping
We ship using PostNL. Shipping by PostNL (former Dutch Royal mail) will be at cost. Shipping costs will vary according to the weight of your parcel and its destination. All prices are without track & trace but include VAT. Also orders can be collected at shows. Choose the "pick up at show" option. We'll assume you'll be coming at the upcoming show.

Delivery
Dispatching your order will be done within 5 working days. If for some reason not possible we will contact you through the e-mail address provided at check out. Orders within the European Union are usually delivered within 14 working days. Orders outside of the European Union are usually delivered within one month.

Personal Details
All details concerning orders (addresses, phone numbers etc.) will not be distributed to third parties.

Returns Policy
A customer has the right to cancel their order at all times. A customer may return any item within 14 working days of receipt for a full refund less shipping costs. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund or replacement. Imaginative Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason Imaginative Miniatures only obligation shall be to refund the full purchase price of the item(s).

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Postal Address
Imaginative Miniatures
Marterweide 14
5467LL Veghel
The Netherlands

 

We accept Paypal and Banktransfers

PayPal

KNAB

Shipment

Post NL or packagepick up at show

Contact

Imaginative Miniatures
Marterweide 14
5467LL Veghel
The Netherlands
C.o.C. 61466301
VAT 165622969B01
info@imaginativeminiatures.com