QUESTION AND SUGGESTIONS
The online store has a stock counter and goods should not be allowed to be sold if they are out of stock. In the event this does happen we will contact you at the e-mail address provided at the checkout. If the estimated time to get the goods back in stock doesn’t correspond with your wishes we will refund you the amount paid.
All our own miniatures are supplied unpainted and unassembled if applicable. Although seen by some as toys we recommend not letting children under the age of 12 play with our miniatures by themselves.
Third party products are described and accounted for on their respective sites.
All prices displayed on the website are either in Euro, GBP or USD, depending on your preference. Prices shown include VAT. Orders within the European Union are subject to 21% VAT. All orders outside the European Union will not be charged for VAT. VAT will be deducted at checkout for orders outside of the European Union. Imaginative Miniatures is not accountable for any Customs charges on orders.
We provide two ways of shipping Kiala and TPG.
Shipping via Kiala is the cheapest but you have to go to an pickup point to retrieve your parcel. Kiala services are available in the Netherlands, Belgium, France, Luxembourg and Spain. Kiala ships up to 15 kilograms for a set price.
Kiala shipping rates including VAT:
Netherlands 3,95 EUR
Belgium 7,50 EUR
Luxembourg 7,50 EUR
France 10,- EUR
Spain 14,- EUR
Shipping by TPG (former Dutch Royal mail) will be at cost. Shipping costs will vary according to the weight of your parcel and its destination. Below is a short list with some examples. All prices are without track & trace but include VAT.
Up to 2kg will be:
United Kingdom 9,- EUR (approx. 7,10 GBP)
United States of America 18,- EUR (approx. 24.- USD)
France 9,- EUR
Germany 9,- EUR
Netherlands 4,- EUR for small parcels and 7,- EUR for large parcels
Dispatching your order will be done within 5 working days. If for some reason not possible we will contact you through the e-mail address provided at check out. Orders within the European Union are usually delivered within 14 working days. Orders outside of the European Union are usually delivered within one month.
All details concerning orders (addresses, phone numbers etc.) will not be distributed to third parties.
A customer has the right to cancel their order at all times. A customer may return any item within 14 working days of receipt for a full refund less shipping costs. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund or replacement. Imaginative Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason Imaginative Miniatures only obligation shall be to refund the full purchase price of the item(s).
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
The address provided is purely for postal services.